Frequently asked questions
Order cancelled?
An order can be cancelled for various reasons. For example, if you entered a day order after the closing of the stock exchange, at the weekend or on a public holiday. Non-executed orders automatically expire after their validity date. The limit price might have been incorrect or deviated too m
Lees verderOrder partially executed?
If your limit order is only partially executed, it means that there are not enough units of that security available on the exchange to execute at that price. As long as your order remains valid, the non-executed part will remain in the order book until further execution is possible. If you change a
Lees verderCancellation requested?
The exchange can only confirm the cancellation of your order during trading hours. Until then, your order will be in the market and its status will remain ‘requested’. The equivalent value of the order will be released for a new purchase as soon as the stock exchange has confirmed the cancellation.
Lees verderIlliquid security?
The greater the liquidity, the easier it is for an investor to buy or sell the security. The spread or difference between bid and ask prices is also usually smaller for more liquid securities. This means that when a security is illiquid, not only is it generally more difficult to trade, but it is al
Lees verderComplex product?
The issuer of the financial instrument indicates whether a product is complex and, for example, if its structure makes it more difficult for you as an investor to understand the risks, potential return or costs. In general, the following products are considered complex: certain types of ETFs and tr
Lees verderAvailable for transfer?
The amount available for transfer is the cash amount that you can transfer to your fixed contra account (= the current account at your bank that you linked to your Bolero account). Exchanges settle trades two trading days after the trade date, which is the value date of the transfer. It is possible
Lees verder(Not) on value date?
The exchange settles executed orders two trading days after the trade date, for both purchases and sales. Until then, the money from your purchase/sale is not effectively settled and thus not on value date. You can already use the money from a sale for a new purchase, but the amount cannot be transf
Lees verderNegative balance?
Any negative balance must be cleared. This applies to any currency account. You can convert currencies yourself via the Accounts menu. Currencies are not automatically converted. You can make the necessary cash transfer or place a sell order for at least the same amount. Negative amounts on value da
Lees verderPersonal structured message?
As the IBAN account number for transferring cash to Bolero is the same for all customers, it is essential that you include your personal structured reference when transferring money to your own Bolero account. Transfers without your personal structured message cannot be processed automatically and
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