Frequently asked questions
Where do the BID/ASK prices come from?
Prices are provided by our external liquidity providers, based on the market prices of major international crypto exchanges.
Lees verderWhy may the price differ from other platforms?
Because our prices are supplied by liquidity providers, they may differ slightly from public exchanges like Binance or Coinbase.
Lees verderWhere is my crypto stored?
Your Bitcoin and Ether are securely held by KBC. You do not need to manage private keys yourself.
Lees verderAre my crypto protected by the deposit guarantee scheme?
No, crypto are not covered by the EU or Belgian deposit guarantee system.
Lees verderWhat happens if the platform is temporarily unavailable?
Your crypto remain safe, but trading is temporarily suspended.
Lees verderCan I use trading margin to buy crypto?
No. Crypto can only be purchased using the available cash on your Bolero cash account.
Lees verderWhat if I have a problem with a crypto order?
You can contact our Order Desk on trading days (Monday–Friday) from 08:00 to 22:00.
Lees verderHow will I be informed of scheduled maintenance periods?
Via notifications on the platform.
Lees verderCan I view my crypto transactions in my history?
Yes, all crypto trades are recorded in your transaction overview.
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